01 Mar Case Study : Wakefield Sports Clinic
Problem: How can we improve time management and efficiency?
Wakefield Sports Clinic has a multidisciplinary team of Sports Doctors, Physiotherapists, Orthopaedic Surgeons, Dietitians, Psychologists and Massage Therapists. They are the specialists tasked with the physical care of some of Australia’s biggest sporting stars; they’ve cheered from the Hindmarsh Stadium sidelines as Adelaide United notched up another home victory, glowed with pride witnessing the Adelaide Crows pass the AFL Premiership Cup around an MCG change room and cheered on the Matildas during their bids for Olympic glory. They have a right to be proud of their relationships with Australia’s sports elite.
With their large team of physiotherapists visiting multiple hospitals, combined with heavy work schedules that were consistently shifting due to changes in surgery times, allocating client appointments and then distributing the appointments to physios was a logistical and analytical challenge. The team at WSC were interested in solving this complex problem and hoping to improve their physios time management and efficiency.
What we did about it:
The solution has been a two-fold approach that has developed over time.
Initially we developed a .NET desktop application to simplify and speed up the data-entry of complex surgical procedures. This client/server application automated the creation of required number of physio appointments dependent on the complexity of each surgical procedure.
“Rob’s ability to understand what we required and the capacity to deliver this in a timely manner has been exemplary. His interpersonal communication and attention to detail inspires confidence in the development process.
Rob was particularly good at explaining the natural growth progressions available to us along with both the shortfalls and the benefits of each approach. This has allowed us, over time to develop a suite of applications, but to deliver them in a staged approach. It’s great to be able to say that with Outrun’s guidance we’ve successfully alleviated all our initial problems”
Ian Scarborough – Partner