14 Apr Case Study: Freight Partners
Problem: There has to be a better way?
With more than 20 years experience in interstate and international freight, Freight Partners is a proudly owned family business. Freight Partners have access to more than 20 different transport companies to guarantee their clients a fast and efficient freight service. Their client testimonials have consistent and repeating theme: “a real revelation in freight management”, “customer service is excellent”, “professional and pro-active”, “they just make it happen”.
However booking the carrier and generating the appropriate paperwork, then tracking every job from pickup right through until delivery, was becoming a logistical challenge. And providing that live flow of data for their clients was another obstacle. “There has to be a better way. We’re dealing with hundreds of freight transactions everyday, is it possible to automate the collection of external data?”
What we did about it:
The solution ended up being a “software robot”, or more precisely a style of automation where a computer mimics a human’s action in completing rules based tasks. Specifically, logging onto carrier websites and interacting with the user interfaces to obtain client data.
“Outrun’s capacity to quickly understand our business, and the process used to assist us define and clarify the root issues was illuminating. The solution was ingeneous. Outrun’s service has opened our eyes to a whole new way of thinking about IT and the possibilities that exist for our company moving forward. We couldn’t be happier.”
Stephen Wyles – Director